Returns & exchanges

01The 7-day window

Raise a claim within

7 daysFrom the day you receive the parcel

Send the item back within

3 daysAfter we approve your claim

Damaged or wrong item

48 hoursReport with photos or a video

Refund processed in

5–7 daysWorking days, after we inspect

We prefer exchanges over refunds, because getting you the right size is usually what you actually want. But if an exchange won’t work, a refund is available on eligible items.

02What condition the item must be in

• Unworn and unwashed, apart from trying it on indoors.
• All tags still attached and the original polybag or box included.
• No perfume, deodorant, makeup, oil or food marks.
• No stitching alterations, no hemming, no cut threads.
• Free of pet hair and smoke smell.

03What we can’t take back

For hygiene reasons, and because of how these pieces are made, the following are final sale:

• Innerwear of any kind — bras, camisoles, slips, bodysuits, socks.
• Hijab caps and undercaps.
• Niqabs, since they sit directly on the face.
• Items marked Sale, Clearance or Last piece.
• Custom stitching, custom length and made-to-order abayas.
• Gift cards.

This does not apply if the item reaches you damaged, faulty or different from what you ordered. In that case it is covered no matter what the category is.

04Size and colour exchanges

One free exchange per order on eligible items, subject to stock.

On a phone, swipe the table sideways to see every column.

If the size you want has sold out, you can pick a different piece of the same value, or take a refund. Please check the Size guide before ordering — it saves you a week of courier time.

05If we got it wrong

Wrong item, missing item, torn seam, faulty zip, colour clearly different from the listing — that is on us.

• Message us within 48 hours of delivery with clear photos, and an unboxing video if you have one.
• Choose a replacement or a full refund, including what you paid for delivery.
• We arrange and pay for the courier both ways.

06How to start a return or exchange

1. WhatsApp usSend your order number, the item name, what is wrong, and photos to 0335 0059819. Email works too.
2. We confirmYou get a yes or no within one working day, along with the return address and instructions.
3. Pack it upOriginal packaging, tags on, with a slip inside showing your order number and phone number.
4. Send it within 3 daysUse any courier and keep the receipt. Share the tracking number with us.
5. We inspect and close itExchange dispatched, or refund processed, within 5–7 working days of the parcel reaching us.

07Refunds

• Refunds go back the way you paid: bank transfer, Easypaisa or JazzCash. For cash-on-delivery orders we ask for your account or wallet number.
• Processed within 5–7 working days of us receiving and checking the item. Your bank may take a few days more to show it.
• The original delivery charge is refunded only when the fault was ours.
• Store credit is available instead of a refund and never expires.
• If a free-delivery order drops below Rs. 5,000 after a partial return, the Rs. 250 delivery charge is deducted.

08Cancelling an order

• Cancel free of charge any time before the parcel is dispatched — just message us.
• Once dispatched, it becomes a return and the policy above applies.
• We may cancel an order ourselves if an item sells out, if the address is unreachable, or if we cannot confirm a COD order. You get a full refund and an explanation.