Privacy policy

01Who we are

Albaari is a modest wear brand based in Lahore, Punjab, Pakistan, selling through this website. In this policy, “we” and “us” mean Albaari, and “you” means anyone visiting the site or placing an order.

For anything about your data, write to Albaarimodestattire2020@gmail.com or message 0335 0059819.

02What we collect

You give us

• Name, delivery address, phone number and email address.
• Order details — items, sizes, quantities and any note you leave.
• Body measurements, if you choose to send them to us for size advice.
• Messages you send us by WhatsApp, email, Instagram or the contact form.
• Bank or wallet details, only when a refund needs to be sent to you.

Collected automatically

• IP address, browser and device type, and approximate city.
• Pages viewed, time spent, and the link that brought you here.
• Cart activity, so your basket is still there when you come back.

03Why we collect it

• To process, pack and deliver your order, and to confirm cash-on-delivery orders by call or WhatsApp.
• To answer your questions and handle returns, exchanges and refunds.
• To send order updates and tracking numbers.
• To send offers and new arrivals — only if you signed up, and every message has a way out.
• To understand which pages and products people actually use, so we can improve the site.
• To detect fraud and repeated parcel refusals, and to meet our legal and tax obligations.

04Payment information

We do not store your card number, CVV or banking password. Card and online payments are handled entirely by the payment gateway on its own secure page; we only receive a confirmation that the payment succeeded or failed, along with the last four digits and card type.

For bank transfer, Easypaisa or JazzCash payments, we keep the transaction reference and your screenshot in order to match the payment to your order.

05Who we share it with

We do not sell, rent or trade your information. We share only what is necessary, with:

• Courier partners — TCS, Leopards, M&P and similar, who need your name, address and phone number to deliver.
• Payment providers — to process payments and refunds.
• Hosting and email providers — who keep the site and our inbox running.
• Analytics providers — in aggregated form that does not identify you.
• Authorities — only where the law of Pakistan requires it, or to establish or defend a legal claim.

Some of these providers store data on servers outside Pakistan. Where that happens we use established services that apply their own security and confidentiality terms.

06Cookies

Cookies are small files a site saves in your browser. We use them for:

• Essential functions — keeping items in your cart and letting you check out. These cannot be switched off.
• Preferences — remembering choices so you do not have to set them again.
• Analytics — counting visits and seeing which pages are read.
• Marketing — measuring whether our Instagram and Facebook ads work.

You can block or delete cookies in your browser settings at any time. Blocking essential cookies will stop checkout from working.

07Social media & WhatsApp

When you message us on WhatsApp, Instagram or Facebook, that conversation also sits on the platform’s own servers under its own privacy policy. Comments and messages you send us in public are visible to other users, so please do not post your address or phone number publicly — send it in a direct message instead.

We ask before reposting a customer photo or review, and we take it down on request.

08How long we keep it

• Order records: kept as long as tax and accounting law in Pakistan requires.
• Customer service messages: up to two years, so we can look back at a past order.
• Marketing list: until you unsubscribe.
• Analytics data: usually up to 26 months, in aggregated form.

09Security

The site runs over an encrypted HTTPS connection, admin accounts are limited to the people who need them and protected by strong passwords, and payment data never touches our own servers.

That said, no method of transmitting data over the internet is completely secure. We do our best to protect your information but we cannot guarantee absolute security. If a breach ever affects your data, we will tell you and act quickly.

10Your rights

Email us and you can:

• Ask for a copy of the information we hold about you.
• Have anything incorrect corrected.
• Ask us to delete your data, where we are not legally required to keep it.
• Unsubscribe from marketing without affecting your orders.
• Object to your data being used for advertising.

We reply within 30 days and may ask a question or two to confirm it is really you.

11Children

Our site is not intended for children under 13, and we do not knowingly collect their information. We sell kids abayas, but the account and the order belong to a parent or guardian. If you believe a child has given us personal data, write to us and we will delete it.

12Changes to this policy

When this policy changes we update the date at the top of the page and post the new version here. Significant changes will be announced on our Instagram. Continuing to use the site after an update means you accept the revised policy.

This policy is governed by the laws of Pakistan.